To get information regarding our products and services, you can send your request:

• from our live chat clicking on "Chat with us". 
• from our contact form

Keep in mind that these services are in no case technical support.

Also, on the Changelog tab of each product page, you can find detailed information about all new versions available. 

You don’t have to pay any additional cost after purchasing our products (except for Support period).

However, professional installation/configuration or customization services have to be paid for. 

We also offer discounts on bulk orders and reward our best customers with our Reseller program.

To know more about these two options, you can click on this link: 
https://www.wyomind.com/partner-program.html

If for any reason buyers are dissatisfied with their purchase, we offer a full refund on ALL their products (request must be made within 30 days from the date of purchase).

Any refund request received after this period will be declined.

Also, to be accepted, refund requests must be sent by email and include the license "Activation Key”.
Please note that professional installation/configuration or customization services cannot be refunded.

You can get a free trial license for the extension.

This license allows you to use the plugin for free on a domain for 14 days.

For that, go to your WooCommerce back office:

1. Click on Wyomind in the left menu
2. Click on Get your free 14 days trial license right now!
   
   
3. A popup opens
   
   
4. Fill in your email address, first name, and last name and click on Get my free trial license!
5. The 14-day trial countdown begins

A license is valid for an unlimited period of time on one single installation

• If you're using more than one installation, you will have to buy a separate license for each instance.
• if you're running several domains on a same installation, you will need only one license for all of them.

You can pre-register your live domain to your license in advance.

Thanks to this option, you'll be able to get the module ready to use on your domain before it goes live.

To pre-register your production domain: 

1. Go to:
   mY accountLicenses & DOwnloads
2. Click on the Settings icon next to the module you want your domain to pre-register on.
3. Click on the link at the bottom of the page saying:
   Do you want to pre-register your domain in order to be ready to go live?
   
4. Finally, enter your domain name and click on pre-register now .
   
   

One license is valid for an unlimited period of time on one installation only. However, it is possible to extend or transfer your license in 2 cases: 

• If you would like to add your testing environments to your license. 
  In that case, it is possible to extend your license to an unlimited number of domains for free.
  For  mywebsite-staging.com or mywebsite-dev.com
• If you want to transfer your license to another live domain.
  In that case, the Support & Upgrade period for your license must still be active.

To be able to use the extension on both your production and testing environments, follow the instructions below:

1. Download the extension.
   (see FAQ: Extensions download)
2. Install the extension on your environment.
   (see FAQ: Modules installation in Magento or in WooCommerce)
3. Activate the license.
   (see FAQ: Licenses activation in Magento or in WooCommerce)

For some modules, you can get a free trial license. 

That license allows you to use the module for free on a domain for 15 days.

You just have to click on Free Trial.

Choose the platform you want to use and click on Download now.

You'll then be able to download the module from your Wyomind account in:
my accountLicenses & downloads

Finally, you'll be able to install and activate the license using the credentials as well as the activation key available in your Wyomind account.

When having a lot of registered domains, it can be complicated to have good visibility in your Wyomind account. 

You have the possibility to assign and group all the staging/test/development environments under one production domain. 

For example, below https://staging.mywebsite.com should be under https://www.mywebsite.com.

For that, move your mouse over the staging url. A button should display. Click on it.

You'll have the choice between:

• Remove from production
• Set as staging of

You can simply choose the production domain for that URL. 

At Wyomind, support is part of the extension you are buying from our website. Our team, composed of Magento certified developers and specialists, offers outstanding support and answers to all your questions in record time. This is why support can't be provided without any cost. 

Anybody who purchases at least one of our extensions automatically receives 12 months of technical support to successfully complete a project.

Once the 6-month period is over, no support for extensions usage and configuration can be offered. However, if you're still having questions, you can subscribe to a new Support &  Upgrade plan and extend your Support period directly from your Wyomind account.

Prices for Support vary from €95 to €185  for 12 months (from €7,90  to €15,40/month).

Some key figures

• At Wyomind, we guarantee all our customers a response time under 24 hours, 7 days a week.
• On weekdays and during office hours, 95% of opened tickets receive a first answer within one hour.
• On weekdays and during office hours, 90% of messages (after the first message) receive an answer within one hour.
• 70% of tickets find a solution within the first 48 hours.

In the case where your Support period expired but you still need our team to help you with your project, you can easily renew your Support plan from your Wyomind account. 
 

From the Support section

To renew your Support period, go in: 
My accountSupport

1. Click on Support Renewal .
   
2. Add your Activation key in the Domain(s) to update field and click on the V . 
   
   
3. Select the domain(s) to update.
   
   
   

You can now click on Buy Now  to extend your Support period. 
 

When creating a ticket

You can also renew your Support period when creating a ticket from: 
My accountSupport

1. Choose the extension for which you want to receive support and click on the +  icon. 
   
2. Choose the domain for which you want to receive support and click on the Cart icon
   
3. You"ll now be able to renew your Support period from the pop-up window. 
   

Anybody who purchased at least one of our modules receives a 12-months technical support.

To submit a support request, you can fill in a ticket from your Wyomind account in:
My Account  support Create a ticket

Please include as many details as possible in your ticket (screenshots via links, settings, steps followed etc..).

There, you will also be able to find all the tickets you've sent to our team and check if your new ticket has been replied to.

In the case where your Support period is expired but the issue appears to be a bug or a malfunction, your message will be transferred to our Support team.

In order to download the extension, log into your Wyomind account:

1. Go to:
   my accountLicenses & downloads 
2. Click on the settings icon next to the extension.
   
   

   A new window opens.

3. Click on the download icon.
   

When purchasing a module from wyomind.com, you benefit from 12 months of upgrade. Within this period you can at any time download the latest version of the module directly from your account.

To upgrade the extension, follow the steps below:

1. Go to:
   my accountLicenses & Downloads
2. Click on the settings icon next to the extension.
3. Click on the download icon.
4. Install the new version of the extension in your Magento admin or your WooCommerce back-office.

Our versioning system allows you to easily check if a new version of the module is available to download and also to keep a record of its evolution.

The versions are numbered according to the changes made on the modules:

• The first number represents a refactoring:
  v1
• The second number represents a major change:
  v1.1
• The third number represents a minor change or a bug fix:
  v1.1.1

You can find all new versions of the modules in the Changelog tab.

Before installing the extension, you’ll have to:

• Backup your WooCommerce installation
• Refresh your cache

Here is how to install the extension:

1. Download the extension (zip file) from:
   my account my downloads
2. Once the extension is downloaded, open the folder and unzip it.
3. Finally, copy the content of the unzipped folder and paste all files and directories into your WooCommerce root directory.

You can easily install a free plugin from your WordPress back office.

For that:

1. Go in Plugins > Add New
2. Search for the plugin name or any key word:
   Simple Google Shopping
3. Click on the Install Now button
   

Once the plugin is installed, you must enable it.

You can do that from the back office directly:

1. From Plugins > Installed Plugins
2. Click on Activate

Once the extension is installed, you must activate the license.

For that, you'll need the license activation key that you can find:

• In the confirmation email that you have received after the purchase
• In your Wyomind account: My account Licenses & Downloads

From your WooCommerce back office:

1. Click on Wyomind in the left menu
2. Paste your activation key in Activation key
3. Click on Activate your license

You can find your activation key in 2 different places:

• In the confirmation email that you received after purchasing the extension.
• In your Wyomind account:My account Licenses & downloads
   
  Select the extension and click on the download icon.
  A new page opens where you'll find your activation key (see below).
  
  

If your request has not been accepted by our team, it might be because of the following reasons:

• The requested production domain is run on a different installation than your first one.
  In this case, you will have to purchase a new license.
• The domain is neither staging, dev nor local.
  If your domain is not used solely for testing or development purposes and is run on a different installation, you'll have to purchase a new license.

So that our team can proceed with the configuration of your data feed, we need you to share the access to your Google Merchant account with us. 

As Google Partner, we offer you many possibilities to manage your products on Google. Feel free to check our Google Shopping services for more information about the data feed configuration.  

To share your access, go to your Google Merchant account. 

1. Click on Users from the parameters on the top of your account. 
   
2. Click on the +  icon to add a user and fill in our email address (contact us to see what email address you should use). 
   
3. You can choose Standard as the user access.  

So that our team can proceed to the configuration of your data feed, we need you to share the access to your Google Ads account with us.

As Google Partner, we offer you many possibilities to manage your products on Google. Feel free to check our Google Shopping services for more information about the data feed configuration.  

To share your access, go to your Google Ads account.

1. First send us your account ID that you can find on top of your account next to your company name. We'll then be able to send you a request.  
2. When it's done, you should have received an email. You can also check in the Managers section of your Google Ads account.
   There, you should see a request from Wyomind in your Link requests. Click on Accept from the Actions column.
    
3. A confirmation popup is displayed, click on Grant Access.
   
4. Once you've granted access, you should see Wyomind among your Managers.
    

WordPress is a free and open-source content management system (CMS). It is easy to install and can be extensible thanks to a huge number of themes and plugins.

WooCommerce works as a plugin inside WordPress to transform it and create a fully functional eCommerce store.